Annandale Arms Hotel and Restaurant

Reviews about Annandale Arms Hotel and Restaurant

• 5 / 5

  By Steve Skelly
  Just spent one night in Moffat at the Annandale Arms Hotel. FANTASTIC!!! The rooms were great (we were in a larger room located with an exterior entrance. The staff was friendly and professional. The location was excellent. Thank you for an enjoyable night!
  March 24, 2017
• 1 / 5

  By Ray Gall
  Terrible and unprofessional. My wife and I are residents in Moffat and have been regular customers of the Annandale Arms eating there approximately once per month. Generally the food has been good and we have never had cause to complain until approx two weeks ago when we both ordered the special minted lamb pie. This was very poor quality, and the "meat" was gristley/rubbery/ fatty. Normally the duty staff ask if the meal is ok shortly after serving. However, the place was virtually empty and no staff were present in the bar area and we were never asked how the food was. Eventually our plates were cleared and we complained commenting that we have never had cause to complain before but this pie was not good. When I went to pay the young member of staff presented the bill without any reduction. After some discussion a reduced figure was agreed but we were advised that we should have complained before finishing the meal. I agreed but given no member of staff was readily available we had little choice but to continue.
  However, the main issue was our recent return visit to the Annandale on Thu 30 Mar to listen to the music. Having taken a seat and in the process of ordering drinks we were advised forcibly in full view/earshot of a crowded bar that we no longer welcome and were asked to leave. No senior member of staff or the manager was available for us to discuss the situation and suitably embarrassed we left.
  I find such drastic action based on one genuine complaint to be totally unprofessional and something I have never encountered in the many years I have eaten out. I have recommended the place to many, but after this experience I can only advise stay well clear. It is interesting that very few local people ever seem to eat here. Now I know why.
  November 24, 2016
• 5 / 5

  By Jen Weaver
  Helpful and friendly staff. The food was great, and the room was perfect. If ever in Moffat again, I would not hesitate to book another stay at the Annandale Arms.
  October 12, 2016
• 4 / 5

  By Paul Kohn
  Personable staff, decent service, adequate food at a competitive price.
  September 09, 2016